Frequently Asked Questions

How do I place an order?

All items listed on the website that are in stock are available for purchase. Simply place an order here and we will send you further instructions via email.

How do I pay?

For same day delivery orders, we accept bank transfer (BPI or BDO) and GCash. As of the moment, we do not do COD for same day delivery, but it is something we are looking to offer soon.

Where do you ship?

This website is dedicated to our customers from the NCR who desire a quicker transaction. We ship same day for orders confirmed and paid by 5:00pm. For provincial orders and other customers, you may order via Lazada or Shopee where we ship nationwide.

Are your items authentic?

All items are 100% authentic and legitimate, bought from the original manufacturer. Our items have a QR code which you can use to verify the authenticity of the item through the manufacturer’s website.

Do you have a warranty/return policy?

Please see our BrightCares™ Guarantee page to read all about our return policy.